What kind of address will I be given?
A real UK street address. You can customise the address format to appear business or residential.
The actual address is based in one of our southwest location’s. You do not need to be based in or even near our location yourself to use the service (we have clients worldwide).
The full address will be released to you when you sign-up (we do this to prevent unauthorised use).
What's the difference between your service and a PO Box?
We give you a real, physical High Street mail address to use which gives a better impression, image and improved credibility. It’s also more private, discreet and confidential compared to Royal Mail’s PO Box service. As if that wasn’t enough, we’re cheaper too, with no long contracts.
Who can use the service?
Our service is available to receive post for any individuals and sole trader/proprietor businesses from the UK, as well as any individuals and businesses from anywhere else in the world.
The address we give you can be used to receive post for any purpose (as long as it’s legal of course!) from any person, business or organisation anywhere in the world.
How will you know what post is for me?
You must ensure that when you give out your new address, it is clear to anyone writing to you that they should include either your name or business name (or both) on the envelope. You must also inform us of any mailing names you intend to use so that post received can be matched to your account.
How many different names can I receive post for?
As standard, our packages allow two (2) mailing names. For example, this could be your name and your businesses name. Or if you’re using the service for personal use, perhaps your name and your partner’s name. If you require more than two names, you can purchase additional mailing names at a cost of £3.00 each per month. To add additional mailing names, please contact us.
What happens when you receive post for me?
We’ll handle your post exactly as you’ve instructed us to. You can specify how you would like us to handle your post during the sign-up process. If you need to change these instructions at any point, just contact us.
What are the post handling options?
We aim to give you a flexible, convenient way to manage your post – in a way that works for you.
You can choose to have your post:
Forwarded to you (UK or internationally)
Scanned + emailed
Held for collection or until further notice
You can update your mail handling preferences at any time by contacting us.
Can I collect my post?
Yes, you can collect your post from our UK offices – by appointment only.
We don’t accept unannounced visitors, so if you’d like to collect your post in person, please email us to arrange an appointment with at least 24 hours’ notice. You’ll also need to bring valid photo ID. This helps us ensure we’re only handing out post to the correct recipient.
Alternatively, you can choose to collect your post from many local Post Offices in the UK using the Poste Restante service, which may be more convenient depending on your location. See details here.
What about junk mail?
As standard we’ll filter out any obvious junk mail. Unfortunately, it’s not always possible to tell. However, you may register with the Mail Preference Service (MPS) which should help reduce/stop unsolicited mail. It’s free to register with the MPS Here.
Can I use the address with Companies House?
Yes.
Due to regulations, we do allow our address to be used with Companies House in the UK and/or by UK Limited Companies in general. The services we can offer UK Limited Companies can be found here.
Do I need to provide ID?
Yes. You can start using the address immediately upon signing-up, but before we can release any post received to you, you’ll need to upload photo ID. We have to do a basic verification to meet our legal obligations. This is secure and we’ve made it quick and easy. Find out more here.
What if I want to cancel?
If you no longer require our service and wish to cancel, please contact us. Your account will be terminated and post returned to sender at the end of the current period.